1. Who we are
This Privacy Policy explains how Sunshine Renewable Energy Florida LLC, doing business as Sunshine Renewable Energy (“Sunshine,” “we,” “us” or “our”), collects, uses and protects information when you visit https://sunshinerenewableenergyflorida.com (the “Site”), fill out our forms, call or text us, or use our services. Our office is at 103 Broadway, Suite 208, Kissimmee, FL 34741.
By using the Site or giving us your information, you agree to this Privacy Policy. If you don’t agree, please don’t use the Site.
2. Information we collect
Information you give us
- Contact details: name, mobile and other phone numbers, email address, street address and ZIP code.
- Home and energy details: whether you own the home, your approximate power bill, copies of utility bills, roof and property details, and photos you send us.
- Appointment details: the date, time and notes of your home review.
- Your messages: what you tell us by phone, text, email, WhatsApp, social media or web forms, and your communication preferences and consents.
- If you request a proposal or financing: information needed to prepare it, which may be collected directly by the financing provider under its own privacy policy.
Information collected automatically
When you visit the Site we and our service providers may collect your IP address, browser and device type, pages viewed, the page that referred you, and the date and time of your visit. When you submit a form we record the date, time, IP address and page, together with the consent choices you made, as a record of your request.
Information from other sources
We may receive information about you from social media lead forms you submit (for example, on Facebook or Instagram), from people who refer you to us, and from commercially available sources such as public property records. We combine it with the information you give us.
3. How we use your information
- To respond to your request, schedule and confirm your free home review, and send reminders.
- To evaluate your home and energy use and prepare estimates, designs and proposals.
- To provide our services, coordinate permits and installation, and give customer support.
- To contact you by phone, text message and email, as described in this policy and only with the consent required by law.
- To improve the Site, our services and our communications.
- To prevent fraud, protect our rights, and comply with legal obligations, including do-not-call rules.
Calls with our team may be recorded or monitored for quality and training. We will tell you at the start of a call if it is being recorded. We may use automated and AI-assisted tools to answer calls and messages, schedule appointments and keep our records up to date.
4. Text messages and mobile information
If you agree to receive text messages from us, we use your mobile number to send the messages you agreed to, such as appointment confirmations and reminders, customer care and, if you opted in to them, offers. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out or HELP for help. See our SMS Terms for details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your mobile number is used only by the providers that deliver our messages (our customer relationship management platform, messaging aggregators and wireless carriers), and only to deliver the messages you requested.
5. Service providers and legal requests
Your personal information is never rented, traded or given to other companies for their own marketing. We disclose it only in these cases:
- Service providers that work for us, such as our CRM and phone/text platform, website hosting, email and scheduling tools. They may use your information only to provide services to us.
- Installation and project partners, such as licensed Florida contractors, engineers, equipment suppliers and permitting services, when you ask us for a proposal or move forward with a project, and only as needed for your project.
- Financing providers, if you ask to apply for financing.
- Your utility and government offices, as needed for permits, inspections and interconnection of your system.
- Legal and safety reasons: to comply with law, a subpoena or court order, to enforce our terms, or to protect the rights and safety of you, us or others.
- Business transfers: as part of a merger, acquisition or change of ownership of our business, subject to this policy.
Mobile numbers and text-message consent are never disclosed in any of these cases for marketing purposes, as stated in Section 4.
6. Cookies and analytics
The Site uses a small number of technical cookies and similar technologies to work properly, keep it secure and understand how visitors use it. We may use privacy-friendly analytics and, in the future, advertising tools such as the Meta Pixel or Google tags to measure our ads. Customer video testimonials are hosted on Vimeo and load only when you press play; Vimeo may then set its own cookies under its own privacy policy. You can block or delete cookies in your browser settings; some parts of the Site may not work as well. The Site does not respond to “Do Not Track” browser signals.
7. Your choices
- Text messages: reply STOP to any message to stop all texts from that number. Reply HELP for help.
- Phone calls: ask any team member to add you to our internal do-not-call list, or email info@sunshinerenewableenergyflorida.com.
- Email: click “unsubscribe” in any marketing email.
- Your information: ask us to access, correct or delete the information we have about you by contacting us (see Section 12). We may need to keep some information to complete a project, honor an opt-out, or meet legal obligations.
8. Retention and security
We keep personal information for as long as needed for the purposes in this policy, including warranty, legal, tax and record-keeping requirements, and then delete or de-identify it. Records of your consent and opt-out requests are kept for at least as long as the law requires.
We use reasonable administrative, technical and physical safeguards to protect your information, such as encrypted connections (HTTPS) and access controls. No system is completely secure, so we can’t guarantee absolute security.
9. Children
The Site and our services are for adults who own or manage a home. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.
10. Your privacy rights
Depending on where you live, you may have rights under state law to know what personal information we have about you, to correct or delete it, to get a copy, and to opt out of certain uses such as targeted advertising. We honor these requests as required by applicable law. To make a request, contact us using the details below. We will verify your request and respond within 45 days, or as required by law. We will not discriminate against you for using your rights.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the new version on this page with a new “Last updated” date. If changes are significant, we will give additional notice when required by law.
12. Contact us
Sunshine Renewable Energy Florida LLC (d/b/a Sunshine Renewable Energy)
103 Broadway, Suite 208, Kissimmee, FL 34741
Phone: (321) 450-8507
Email: info@sunshinerenewableenergyflorida.com